What services do you offer?
We currently offer facial and massage services. The full list of services offered can be found here.
What facial products do you use?
We have handpicked certain products from the industry’s leading brands which are effective for all skin types, including sensitive skin. All of the products we carry are of clinical grade and are formulated in the USA, Switzerland, Italy, and France.
How do I make a booking?
You can make a booking online via WhatsApp to + 65 9829 0363.
Please provide us with your name, address, the desired treatment and the preferred date and time for your booking.
We will then inform you whether your desired timeslot is available and provide you with a booking confirmation with the date and time of the appointment once we have received a S$30.00 deposit from you (in the case of non-package bookings).
When providing us with your personal information, please take note of our privacy policy.
How do I make payment?
Upon the receipt of your booking request, we will provide you with the relevant details for the payment of the deposit, which can either be made through bank transfer or PayNow.
The deposit will be applied toward the final payment due from you depending on the services you opt for and/or the products you decide to purchase.
Following your session, we will inform you of the balance payment due from you, and such payment may be settled through bank transfer or PayNow. If you would like to pay in cash, please let us know beforehand.
What are your areas of operation?
Our services extend to all residences and hotels located in Singapore.
We do not impose any additional transport fees except for residences and hotels located in Sentosa, in which case an additional surcharge of S$15.00 will apply.
What are your hours of operation?
Our therapists are available from 10.00 am to 8.00 pm, 7 days a week.
A booking request may be submitted at any time, though a lead time of at least 4 hours is recommended. Last-minute bookings may be entertained depending on our therapists’ availability.
What is your cancellation and rescheduling policy?
You may cancel or reschedule your booking at any time before it has been confirmed.
Once your booking has been confirmed, you may cancel or reschedule up to 24 hours before your appointment is scheduled to begin without any penalty.
For any cancellation or rescheduling between 24 hours and 4 hours prior to the scheduled appointment, 50% of the deposit will be forfeited and you will be required to top-up the deposit before we reschedule another appointment.
For any cancellation or rescheduling less than 4 hours prior to the scheduled appointment, 100% of the deposit will be forfeited and you will be required to pay another deposit before we reschedule another appointment.
Where you have signed a package with us, we reserve the right to charge you for all reasonable costs incurred by our therapists in the event of last-minute cancellations.
If you are running late for a scheduled appointment, we will allow a grace period of 20 minutes for your arrival, after which the booking will be considered to be a no-show and the deposit forfeited.
How long will the therapist take to set up?
Our therapists will require less than 10 minutes to set up, and such time will not be counted toward your therapy time.
What should I wear?
Whatever makes you comfortable – you should determine your own level of comfort when disrobing, but you are required to wear underwear at the minimum for the duration of the therapy.
Do I need to provide anything for the therapist?
For all treatments, our therapists will be equipped with clean sheets / towels (though you are welcome to use your own), disposable bed covers, machines and the products required for the treatment(s) requested, along with the best hands in the business to allow you to enjoy the entire experience in the comfort of your own bed.
That being said, please ensure that there is a powerpoint close to the treatment area. It would also be helpful if you are able to provide small stools / chairs for sitting and/or placing equipment.
What are your policies regarding cleanliness?
We take hygiene and sanitation very seriously. All linens and equipment that come in contact with our customers will be cleaned and disinfected prior to use. Before and after each treatment, our therapists’ hands and forearms will be washed with soap and a disinfecting solution. Any breaks in the skin of our therapists will be covered by protective coverings. In the same vein, we ask that our customers maintain their personal hygiene as well.
Can I extend the duration of treatment during the appointment?
We are happy to accommodate such requests depending on the availability of our therapists.
Will I be pressured to buy packages after my treatment?
We do not condone or subject any of our customers to any form of pressure-selling. We firmly believe in the performance of our treatments and will only prescribe what is best and suitable according to the needs of each customer.
Can I book treatments directly with my therapist?
In addition to the therapists under our employ, we may also connect you with qualified and vetted external therapists. As such, if you enjoy the convenience and quality of our service, we kindly request that you respect us by booking treatments through our platform so that we may continue to ensure that you will always get the same level of trusted care and convenience.
If you have engaged our services before and wish to book the same therapist for future treatment, we simply ask that you state the same in your booking request.
Do your therapists provide any “special” services?
We are a professional organisation and strictly do not condone the provision of sexual services, whether propositioned by our therapists or our customers.
We ask that all customers respect the dignity of our therapists. Any illicit requests or behaviour will be reported to the appropriate authorities.
Do you cater for groups / corporate events?
Yes! Whether you are looking to hold a corporate event in the office to relieve stress or to impress guests in an intimate party at home, we are able to cater for the same. Please contact us with the relevant details and we will get back to you with a quote as soon as we are able.
Do you offer gift vouchers?
Yes! With the exquisite and comprehensive range of facial and massage treatments we offer, our gift cards will make the perfect gift for all occasions.
After you have purchased one of our gift cards, it will be sent to the recipient along with your own personal note. Thereafter, recipients simply have to provide the voucher code at the time of booking and look forward to enjoying their desired treatment in the comfort of their home.
Please note that our gift cards are only valid for two years from the date of issuance.
How long are your packages valid for?
Unless otherwise communicated or extended in our sole and absolute discretion, all of our promotional bundles and prepaid packages shall be valid for a period of six (6) months and eighteen (18) months respectively from the date of purchase, or such other shorter duration as may be prescribed by us. Upon expiry, no refund will be issued for any unused sessions.