TERMS AND CONDITIONS OF SALE
These terms and conditions (“Terms and Conditions”) must be accepted and agreed by every customer of The Spa Nomad Pte. Ltd.. By making a booking with us, all customers are deemed to have read, understood and accepted these Terms and Conditions.
We are committed to ensuring that our products and services are of a satisfactory quality and in compliance with the Sale of Goods Act (Cap. 393) and the Consumer Protection (Fair Trading) Act (Cap. 52A).
“Products” shall refer to any tangible merchandise offered by us for sale, including but not limited to facial, skin and body-related products.
“Services” shall refer to any hands-on treatment rendered by our therapists, including but not limited to facial treatments and massages.
Warranties and Service Guarantees
Products: We provide a one-week defect-free guarantee for all products. We will replace the defective product with an identical product if it is proved to be defective, provided that the defective product is returned to us within one (1) week from the date of purchase, together with the relevant receipt. Where we are unable to replace the defective product with an identical product, we will refund the amount paid by the customer in full within two (2) weeks from the date the defective product is returned.
Services: Given that the efficacy of our facial treatments and massages may vary depending on the individual, including one’s physical/or and mental state of health, we are not able to guarantee any desired results or outcomes from our treatments.
Health, Allergies or Pregnancy Considerations
The treatments and services provided by us are intended only for general wellness purposes and are not intended to substitute professional medical treatment for any condition, medical or otherwise, that customers may have. Customers with any existing medical conditions are advised to consult their doctors before seeking or receiving any treatments or services from us.
You are required to disclose in your booking request if you have any health conditions, limitations, allergies, physical ailments and/or if you are pregnant, and you will notify our therapist immediately of any discomfort experienced during your treatment.
You agree to fully indemnify and hold harmless The Spa Nomad Pte. Ltd., its affiliates, subsidiaries, representatives, agents, employees and contractors, from and against all liabilities, claims, expenses, damages and losses, including legal fees (on an indemnity basis), arising out of or in connection with the products and services provided to you.
We accept the following methods of payment for our products and services:-
- cash (S$);
- bank transfer to OCBC bank account no. 687699454001; or
- PayNow to UEN 201916233M.
A electronic receipt acknowledging payment will be issued within three (3) working days from request.
It is our policy to collect a deposit of S$30.00 before the confirmation of any appointment (in the case of non-package bookings). The deposit will be applied toward the final payment due from you depending on the services you opt for and/or the products you decide to purchase.
Pre- Appointment Cancellations and Rescheduling
You may cancel or reschedule your booking at any time before it has been confirmed. Once confirmed, you may only cancel or reschedule up to twenty-four (24) hours before your appointment is scheduled to begin without any penalty.
For any cancellation or rescheduling between twenty-four (24) hours and four (4) hours prior to the scheduled appointment, 50% of the collected deposit will be forfeited and you will be required to top-up the deposit before we reschedule another appointment.
For any cancellation or rescheduling less than four (4) hours prior to the scheduled appointment, 100% of the collected deposit will be forfeited and you will be required to pay another deposit before we reschedule another appointment.
Exchanges and Refunds
For single treatments:
As it is our policy to confirm the treatment(s) and price(s) upon the receipt of the deposit and prior to the commencement of treatment, we strictly do not entertain any requests for exchanges or refunds once treatment has begun.
For prepaid package treatments:
We may entertain requests to exchange prepaid packages in our sole discretion. In the event that the existing package is to be changed to another of a higher value, you will be required to top-up the price difference. We do not provide any refunds for the exchanging of an existing package to another of a lower value. If the prepaid package has been partially used, the value of the existing package will be determined by deducting the regular ala carte price of the service(s) already consumed.
We provide a one-week cooling period from the date of purchase for our customers to seek full refund of payment should they wish to cancel their prepaid package treatments, subject to the following conditions:-
- If the prepaid package is wholly unused, a full refund will be issued within thirty (30) days.
- If the prepaid package is partially used, a partial refund will be issued within thirty (30) days after deducting the regular ala carte price of the service(s) already consumed.
- We do not provide any refunds after the expiry of the one-week cooling period.
Unless otherwise communicated or extended in our sole and absolute discretion, all of our prepaid packages shall be valid for a period of eighteen (18) months (or such other shorter duration as may be prescribed by us) from the date of purchase. Upon expiry, no refund will be issued for any unused sessions under such prepaid packages.
We may entertain requests for the transfer of prepaid package treatments (or any unused balance thereof) in our sole discretion, subject to the provision of full and accurate information in relation to the proposed transferee.
Transparency and Accuracy of Pricing
All prices for our products and services are net prices and will be clearly communicated to our customers. Additional charges such as add-ons or other services will be clearly reflected as separate and distinct from the prices of the main service(s).
The validity of promotional prices and discounts will be clearly communicated to our customers. Unless otherwise communicated or extended in our sole and absolute discretion, all of our promotional bundles shall be valid for six (6) months (or such other shorter duration as may be prescribed by us) from the date of purchase. Upon expiry, no refund will be issued for any unused sessions under such promotional bundles.
We are committed to ensuring that all prices quoted at the time of booking are honoured, even if later adjusted for inflation and other costs.
No “Special” Services
We are a professional organisation and strictly do not condone the provision of sexual services, whether propositioned by our therapists or our customers. We ask that all customers respect the dignity of our therapists. Any illicit requests or behaviour will be reported to the appropriate authorities.
We will procure your consent prior to any use of your personal information for any marketing purposes.
Changes to Terms and Conditions
We keep the Terms and Conditions under regular review, and reserve the right to revise these Terms and Conditions at any time in our sole discretion without any prior notice.
The date these Terms and Conditions were last revised is set out below. You will be deemed to have consented to and be bound by any amendment to these Terms and Conditions when you purchase our products or engage our services.
Last updated: 12 February 2023